FAQ FAQ

Frequently Asked Questions

Email Setup

Q: What is my username?

A: Your user name is your email address including the domain, ie; jane@mywebsite.com

Q: What do i do if my ISP (Internet Service Provider) blocks out going email?

A: This is becoming more common today, ISP are doing this to try to stop or limit the amount of spam generated within thier network.
To work with this block you must setup your "OutGoing MailServer" as your ISP's; Now for the problem, if you leave your ISP's network (say for a vacation) you may not be able to send email till you return to your ISP's network. ChrisMaki.Net can upon request setup secondary mail servers on your domain, which operate through ISP's blocks and will work anywhere you can get online.
once secondary SMTP server is enable on your domain, follow Setup Instructions

Live Support

Q: What is live support?

A: Live Support is a tool supplied by ChrisMaki.Net to their customers which allows a Technician to log in to your computer remotely, allowing them access to help you fix problems, install software, or resolve any issues you may be are having.

Q: Will live support work on my computer?

A: Live Support will work on the following operating systems;
  • Windows 7, Vista, XP & Server 2003 (all including 64-bit); Windows 98, ME & 2000
  • Apple Macintosh OS X 10.4 (Tiger) and Newer
  • Mobile Devices: Apple iPhone(3G, 3GS, iOS4), BlackBerry, Windows Mobile 5 & 6, Symbian S60 2nd & 3rd Edition, Symbian UIQ 3; PocketPC

Q: After my live support session is ended, what stops a technician from logging in again?

A: After Live Support has concluded, the program completely uninstalls itself, (If you are use the Calling Card feature the program will remain install till you unistall it)
All sessions can only be started from the users side, and only you can allow the technicain access to you system.

Q: I have a PIN but it will not work.

A: If you have recieved a PIN number from Support @ ChrisMaki.Net and it will not allow you to login, the PIN may have expired, or has already been used. The PIN number has a single use, and must used withn a certain amount of time. If you have a support ticket already open, request a new PIN number. If you don't have a support ticket open, start a ticket but remember to quote your previous PIN number.

ChrisMaki.Net Online Backup

Q: How much does the service cost?

A: The cost of the service depends on what plan you choose. The ChrisMaki.Net Online Backup plans are avaliable at our sister site RescueBackup.ca

Q: Can you backup open files?

A: Yes, our system provides full backup for open files.
Note that there are some files however that still should not be backed up directly even though ChrisMaki.Net does support open files backup. Some examples of open files that cannot be directly backed up by ChrisMaki.Net Online Backup are SQL, Exchange, SAGE, Intrit, QuickBooks & Quicken and MYOB.

Q: What does UltraSafe mean to me?

A: This is a feature which can be selected at the time of creating your backup account. When creating an account in UltraSafe mode, the password is irretrievable. For normal accounts, if ever customers forget their passwords, they can still get the passwords mailed to them by going to https://myaccount.managedoffsitebackup.net and answering the "Forgot Password" question the answer to which is provided at the time of registration. Under UltraSafe mode, your data remains secure, but cannot be retrieved by any means in case of password lost.

Q: Can I use a single ChrisMaki.Net Online Backup account on multiple computers?

A: Yes, you can run a single account on multiple computers. You should make sure that the backup sets on the different computers altogether do not exceed the subscribed storage size.

Q: How do I add folders and files to the list of what is backed up?

A: After logging in ChrisMaki.Net Online Backup client software, the user can decide whether to use the Classic View (from the dropdown on the top right corner of the software display screen) or the Wizard View, which is the default view after logging in.

a) Wizard View
After logging in, application screen consists of four different functions. To find the files which need to be backed up online, select the "Backup Online" option. You can then choose from the tree view which is all the files which have to be backed up. Since it is not advisable to back up system files and folders, make sure that you take time to scroll through the tree view to actually select data files that are important for backup.

b) Classic View
The Classic View offers three different modes for selecting files that need to be backed up. After logging in, click on Classic View from the "Advanced" menu on the top right corner of the application display. In the Classic view, navigate to Backup Mode. There are three different ways to look for data that need to be backed up.

- Drag and Drop Feature
Allows to 'drag and drop' a file or folder for backup.

- Explore computer
Provides a directory tree view from which files and folders for back up can be selected.

- Search for files
This mode allows you to look for files with specific file extensions. A wide range of selection is available here.

Q: Can I schedule my backup?

A: You can schedule your backup on an hourly, daily, weekly or monthly basis. You can also reconfigure your scheduled backup at any time. You can specify scheduled backup for a standalone PC or a PC in a network. For a PC in a network environment, backup can take place even if no Windows user is logged in to the machine at the time the backup is scheduled to run.

Q: Can I get access to my files at any time?

A: Yes. As long as you have an internet connection, you may access your files at any time, any day, anywhere.

Q: Why is your software more expensive?

A: ChrisMaki.Net Online Backup is an industry leader when it comes to backup. It is hard to determine the value and price of data. Any data with the characteristics of 'The loss of the data would cause the owner to suffer' is definitely valuable and priceless. With ChrisMaki.Net Online Backup, you are only paying a small sum of money to ensure the safety of those important data. As with all insurance styled products, the illusion of expense disappears when you need to make a claim. Similarly, only a good backup solution such as ChrisMaki.Net Online Backup is capable to give you the assurance that you will be able to recover those files and give you back the data which was lost locally.

Q: Can I have more than one username on 1 backup account?

A: 1 backup account cannot have more than one username. Username is unique for each backup account. A username used cannot be re-used or recycled for other ChrisMaki.Net Online Backup accounts.